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Customer service : (Lucas, Robert W.)
Bibliographical information (record 308837)
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Customer service :
Subtitle:
 skills for success /
Author:
 Lucas, Robert W. Search Author in Amazon Books

Publisher:
McGraw Hill,
ISBN:
 9780073545462 (alk. paper)
Edition:
 2015.
Classification:
 HF5415.5
Dewey:
 658.8/12
Detailed notes
    - Includes bibliographical references (pages 423-425) and index.
    - The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index.
Related links
Items (4)
Barcode
Status
Library
Section
7057305540
Item available
University of Kyrenia Grand Library1st Floor (HF5415.5 .L83 2015)
University Of Kyrenia
Gifted by: Deniz Plaza
7053517533
Item available
University of Kyrenia Grand Library1st Floor (HF5415.5 .L83 2015)
University Of Kyrenia
Gifted by: Deniz Plaza
7052635190
Item available
Yeniboğaziçi Grand LibraryN/A (HF5415.5 .L83 2015)
General Collection
Gifted by: Deniz Plaza
7052912193
Item available
University of Kyrenia Grand LibraryN/A (HF5415.5 .L83 2015)
General Collection
Gifted by: Deniz Plaza
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